Notices

April 2020

Updated
Mac OS X Compatibility List for Inkjet Printer / Scanner

16 Apr 2020 — Mac OS X Compatibility List for Inkjet Printer / Scanner   You can check for compatible OS for your specific model by clicking here. Select a product category ( e.g. "Inkjet printers") Select a product series (e.g. "PIXMA") Select a model (e.g. "PIXMA iP2772") Select a document type (Click ...

March 2020

To Users of EOS-1D X Mark III

25 Mar 2020 — To Users of EOS-1D X Mark III Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. ...

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

11 Mar 2020 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Update: Due to the end of service life of the indicated models, free repairs will cease on the 31 st March 2020. Thank you for using Canon ...

February 2020

Updated
Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

13 Feb 2020 — Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions  Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related ...

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — To Users of PIXMA TS and TR Series Inkjet Printer Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button ...

Updated
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

04 Feb 2020 — To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac ...

January 2020

To Users of Corel Application on LEGRIA HR 10 or Earlier Models

17 Jan 2020 — To Users of Corel Application on LEGRIA HR 10 or Earlier Models Thank you for using Canon products. This is to notify users that as of 31st March 2020, we will no longer support the software activation of Corel Application that comes with LEGRIA HR 10 (and earlier models) digital camcorder. The ...

Updated
To Users of RF70-200mm F2.8 L IS USM Lens

08 Jan 2020 — To Users of RF70-200mm F2.8 L IS USM Lens  Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly ...

October 2019

Updated
To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update

24 Oct 2019 — To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance. ...

September 2019

EOS-1D C Cinema EOS Camera Firmware Version 1.4.2

12 Sep 2019 — EOS-1D C Cinema EOS Camera Firmware Version 1.4.2  Thank you for using Canon products. The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available. Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​...

To Users of PowerShot G7X Mark III Digital Compact Camera

10 Sep 2019 — To Users of PowerShot G7X Mark III Digital Compact Camera Thank you for using Canon products. We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras. The following describes how to deal with this problem. We would like to offer our sincere apologies to users who ...

July 2019

To Users of PowerShot SX280 HS

15 Jul 2019 — To Users of PowerShot SX280 HS This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any ...

April 2019

Updated
EOS R Firmware Version 1.2.0

18 Apr 2019 — EOS R Firmware Version 1.2.0 Thank you for using Canon products. The new firmware for EOS R (version 1.2.0) is now available on Canon website. Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images....

March 2019

Updated
To Users of the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM Interchangeable Lenses for Digital SLR Cameras

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

February 2019

Updated
Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug" Thank you for using Canon products. It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera. We take great pride in the quality ...

November 2018

uniFLOW Security Advisory

12 Nov 2018 — uniFLOW Security Advisory We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this. Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional ...

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for ...

June 2018

Updated
Professional Camcorder XF405 / XF400 - Information and workaround for issues related to interlaced recording and white balance

26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White Balance Thank you for using Canon products. We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below. Link to the ...

Updated
EOS C200 / C200B Digital Cinema Cameras - Explanation and Workaround for Interlaced Recording Issue

20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording Issue Thank you for using Canon products. We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below. Link to the Firmware resolving this ...

May 2018

Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera

30 May 2018 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers ...

To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras

08 May 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras Thank you for using Canon products. We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...

Safety Advisory for all Network Cameras

01 May 2018 — Safety Advisory for all Network Cameras Recently there have been growing concerns of the threat of unauthorized access to network cameras from external networks.​​​​​​​In order to continue using your network camera(s) with peace of mind, we strongly recommend taking such precautions as changing the default ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

January 2018

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1) Thank you for using Canon products. Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature ​Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...

November 2017

To customers of the PIXMA TS8070 and TS6070

01 Nov 2017 — To customers of the PIXMA TS8070 and TS6070 Thank you for using Canon products. We have identified a phenomenon in the feed roller gear (the white gear) on certain units of PIXMA TS8070, or TS6070 printers. Phenomenon In rare instances during the use of printer, the feed roller gear comes off due to ...

September 2017

Updated
To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras

07 Sep 2017 — To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras Thank you for using Canon products. We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below. ...

  • of
  • 6