Notices

23 May 2025 — Multiple vulnerabilities were identified for certain Small Office Multifunction Printers and Laser Printers. If the product connects directly to the Internet without using a router (either wired or Wi-Fi), an unauthenticated remote attacker may be able to execute arbitrary code that targets the product in a Denial-of-Service (DoS) attack via the Internet.

20 May 2025 — Thank you for your continued trust in Canon products. We have identified a Passback vulnerability in certain Office / Small Office Multifunction Printers and Laser Printers. If malicious actors gain administrative rights, they can obtain authentication information for SMTP / LDAP connections found on the products.

09 May 2025 — Thank you for your continued trust in Canon products. We have identified a buffer overflow vulnerability (CVE-2025-1268) in certain Canon Generic Plus Drivers. Under certain conditions, it is possible for malicious code to be executed. For prudence, we strongly recommend updating your printer driver ...

16 Apr 2025 — In the Windows 11 24H2 environment, when scanning with MF Scan Utility, an error occurs and scanning is not possible.

19 Nov 2024 — List of Products Supported MAXIFY GX Series  |  MAXIFY iB Series  |  MAXIFY MB Series  |  PIXMA E Series  |  PIXMA G Series  |  PIXMA GM Series  |  PIXMA iP Series  |  PIXMA iX Series  |  PIXMA MG Series  ...

19 Sep 2024 — Thank you for using Canon products. We regret to inform that the following issue has been confirmed for the Flash Speedlite EL-5. Our customer support measures are stated below. We are committed to taking steps needed to help ensure that our customers can use our products with confidence. Issue: For ...

19 Sep 2024 — Thank you for using Canon products. We regret to inform that a potential issue has been confirmed for the PowerShot G7 X Mark II digital compact camera. Our customer support measures are described below. We are committed to taking steps needed to help ensure that our customers can use our products ...

10 Jun 2024 — uniFLOW Online Device Registration Susceptible To Compromise A potential susceptibility to compromise in device registration has been identified in uniFLOW Online. Whilst we have not received any reports of exploitation, we recommend that you read the security advisory link. Details of the vulnerability, ...

09 Apr 2024 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerabilities have been found for Canon Laser Printers and Small Office Multifunction Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

31 Oct 2023 — Thank you for using Canon products. It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below. Customer support for ...

06 Sep 2023 — Thank you for using Canon Products. Multiple vulnerabilities were found for certain Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

30 Mar 2023 — Thank you for using Canon products. Concerning the Mirrorless Camera EOS R10, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may have been inconvenienced by this phenomenon. Phenomenon ...

30 Mar 2023 — Thank you for using Canon products. Concerning the EF50mm f/1.2L USM interchangeable lens for digital SLR and mirrorless cameras, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may ...

08 Feb 2023 — Thank you for using Canon Products. Due to an issue in Microsoft Azure Data Center in the Southeast Asia Region, uniFLOW online and Therefore online services are temporarily experiencing service disruption. Please refer the below sites for latest updates: Microsoft Azure Status Update: Please refer ...

20 Jan 2023 — A potential data exposure vulnerability has been identified in uniFLOW Server and uniFLOW Remote Print Server. Whilst we have not received any reports of exploitation, we recommend that you upgrade your implementation to the latest version. Details of the vulnerability, mitigation and remediation can ...

12 Dec 2022 — Thank you for using Canon Products. A buffer overflow vulnerability has been detected for Canon Laser Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-43608) This vulnerability suggests the possibility that if a product is connected directly to the ...

28 Jul 2022 — Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C. We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this ...

28 Jul 2022 — Thank you for using Canon products. A vulnerability affecting Cryptographic library’s RSA Key generation in Canon’s Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers has been confirmed. (CVE-2022-26320） This vulnerability may allow efficient calculation of private RSA ...

18 Jul 2022 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerability have been detected for Canon Laser Printers/Inkjet Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-24672, CVE-2022-24673, CVE-2022-24674) This vulnerability suggests ...

13 Jul 2022 — Update: Free repairs for this product will be discontinued as of 31 July 2022. Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation ...

30 Jun 2022 — Update: Free repairs for this product will be discontinued as of 31 December 2022. Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers have placed in us, and we are ...

14 Jun 2022 — Thank you for using Canon products. A recent announcement by Google on “Less secure apps & your Google Account” has come to our attention. According to the announcement, Google will no longer support the use of third-party apps or devices which require a user to sign-in to Google Account using ...

13 Jun 2022 — Thank you for using Canon products. An issue had recently been identified in some inkjet printers. This has been resolved as of 7 June 2022. We take pride in the quality and performance of our products. We offer our apologies to any customers who have been inconvenienced. Phenomenon: The printer turns ...

24 Dec 2021 — Thank you for using Canon Products. A cross-site scripting vulnerability has been identified in the Remote UI feature of Canon Laser Printers and Small Office Multifunction Printers (Refer to affected models shown below) (Vulnerability Tracking ID：JVN#64806328). For this vulnerability to be exploited, ...

02 Dec 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.5.0 Head detection performance is improved to support ...

07 Sep 2021 — Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) is performed a few times, or when the print head ...

17 Aug 2021 — Important user update concerning image.canon

14 Jun 2021 — Thank you for choosing Canon products. The issue below has been noted on some of EOS C70 cameras. Due to a problem with the handle unit screw bundled with the product, the top handle cannot be properly fixed to the camera body (cold shoe). We will provide a free repair service for all cameras that ...

02 Apr 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality of your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.3.0 Added Canon Log 3 to Canon Log settings, a log ...

30 Sep 2020 — Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to the IP stack protocol, which is used by Canon Laser Printer and Small office Multifunctional Printer. (CVE-2020-16849) Due to these ...