12 Sep 2019 — Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-...
15 Jul 2019 — To our customers using PowerShot SX280 HS. This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize ...
18 Apr 2019 — Thank you for using Canon products. The new firmware for EOS R (version 1.2.0) is now available on Canon website. Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. Eye-detection AF - Supports Servo AF when shooting still images.- Now available when shooting ...
28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.
21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug" Thank you for using Canon products. It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera. We take great pride in the quality ...
12 Nov 2018 — uniFLOW Security Advisory We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this. Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional ...
30 Aug 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please refer here for ...
26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White Balance Thank you for using Canon products. We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below. Link to the ...
20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording Issue Thank you for using Canon products. We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below. Link to the Firmware resolving this ...
30 May 2018 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers ...
08 May 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras Thank you for using Canon products. We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...
01 May 2018 — Safety Advisory for all Network Cameras Recently there have been growing concerns of the threat of unauthorized access to network cameras from external networks.In order to continue using your network camera(s) with peace of mind, we strongly recommend taking such precautions as changing the default ...
20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...
11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1) Thank you for using Canon products. Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...
01 Nov 2017 — To customers of the PIXMA TS8070 and TS6070 Thank you for using Canon products. We have identified a phenomenon in the feed roller gear (the white gear) on certain units of PIXMA TS8070, or TS6070 printers. Phenomenon In rare instances during the use of printer, the feed roller gear comes off due to ...
02 Oct 2017 — Mac OS X Compatibility List for Inkjet Printer / Scanner Support for the following Canon Products Product Type Mac Operating System Driver Support Update Inkjet PrintersInkjet Multifunctional PrintersScanners Click here Mac OS Operating System support status for your specific model.
07 Sep 2017 — To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras Thank you for using Canon products. We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below. ...
05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...
29 Jun 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...
28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner Updated 28 June 2017 List of Products Supported PIXMA TS Series | PIXMA G Series | PIXMA PRO Series | PIXMA iP Series | PIXMA iX Series ...
14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...
02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1 Update: We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017. Firmware Version 1.1.2 incorporates the following fix: Corrects the ...
16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...
31 Mar 2017 — To Users of the PowerShot S100 Digital Camera Thank you for using Canon products. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...
30 Mar 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100" (Firmware Version 2.5.1) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...
15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens owners: Thank you for using Canon products. We recently informed you of a phenomenon in which some images captured by the EF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when ...