Notices

16 Apr 2025 — In the Windows 11 24H2 environment, when scanning with MF Scan Utility, an error occurs and scanning is not possible.

19 Nov 2024 — List of Products Supported MAXIFY GX Series  |  MAXIFY iB Series  |  MAXIFY MB Series  |  PIXMA E Series  |  PIXMA G Series  |  PIXMA GM Series  |  PIXMA iP Series  |  PIXMA iX Series  |  PIXMA MG Series  ...

10 Jun 2024 — uniFLOW Online Device Registration Susceptible To Compromise A potential susceptibility to compromise in device registration has been identified in uniFLOW Online. Whilst we have not received any reports of exploitation, we recommend that you read the security advisory link. Details of the vulnerability, ...

09 Apr 2024 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerabilities have been found for Canon Laser Printers and Small Office Multifunction Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

06 Sep 2023 — Thank you for using Canon Products. Multiple vulnerabilities were found for certain Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

20 Jan 2023 — A potential data exposure vulnerability has been identified in uniFLOW Server and uniFLOW Remote Print Server. Whilst we have not received any reports of exploitation, we recommend that you upgrade your implementation to the latest version. Details of the vulnerability, mitigation and remediation can ...

12 Dec 2022 — Thank you for using Canon Products. A buffer overflow vulnerability has been detected for Canon Laser Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-43608) This vulnerability suggests the possibility that if a product is connected directly to the ...

28 Jul 2022 — Thank you for using Canon products. A vulnerability affecting Cryptographic library’s RSA Key generation in Canon’s Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers has been confirmed. (CVE-2022-26320） This vulnerability may allow efficient calculation of private RSA ...

18 Jul 2022 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerability have been detected for Canon Laser Printers/Inkjet Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-24672, CVE-2022-24673, CVE-2022-24674) This vulnerability suggests ...

14 Jun 2022 — Thank you for using Canon products. A recent announcement by Google on “Less secure apps & your Google Account” has come to our attention. According to the announcement, Google will no longer support the use of third-party apps or devices which require a user to sign-in to Google Account using ...

13 Jun 2022 — Thank you for using Canon products. An issue had recently been identified in some inkjet printers. This has been resolved as of 7 June 2022. We take pride in the quality and performance of our products. We offer our apologies to any customers who have been inconvenienced. Phenomenon: The printer turns ...

24 Dec 2021 — Thank you for using Canon Products. A cross-site scripting vulnerability has been identified in the Remote UI feature of Canon Laser Printers and Small Office Multifunction Printers (Refer to affected models shown below) (Vulnerability Tracking ID：JVN#64806328). For this vulnerability to be exploited, ...

07 Sep 2021 — Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) is performed a few times, or when the print head ...

30 Sep 2020 — Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to the IP stack protocol, which is used by Canon Laser Printer and Small office Multifunctional Printer. (CVE-2020-16849) Due to these ...

05 Feb 2020 — Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button (to turn off the printer) IMMEDIATELY after ...

30 Aug 2018 — Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for details of the impact of these vulnerabilities on Canon products equipped with fax functions.

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' VulnerabilitiesThank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature​Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

08 Dec 2017 — Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs in ...

28 Jun 2017 —   Updated 28 June 2017  List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series   |   PIXMA E Series  ...

14 Jun 2017 — How to Protect Against WannaCry RansomwareThank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and ...

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet PrintersThank you for using Canon products.We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

24 Mar 2015 — If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

25 Sep 2014 — Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)Thank you very much for using Canon products.Canon continuously strives to provide our customers with high security products that ...

30 Aug 2013 — After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and ScannerNote:*1: New product model launch after Aug 2013 is not listed here.*2: Those models indicated with "-" means the After-Sales Service Due Date is not fixed yet.*3: If you wish to repair a product model beyond the After-Sales Service ...

19 Nov 2012 — Thank you for using Canon products.We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100.Phenomenon: The ink level may not be indicated properly in some instances.Affected Products: PIXMA PRO-10, PIXMA PRO-100Support: Customers ...

29 Feb 2008 — Vulnerability affecting FTP PrintIt is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected ...

29 Feb 2008 — To enhance network security while using some Canon machines*, please do the following,(A) If you do not require FTP print, please turn off the FTP print setting. The steps are,1) Navigate to Additional Functions, choose System Settings, Network Settings, TCP/IP Settings, FTP print. 2) Set the FTP print ...