Notices

September 2019

Updated
Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

12 Sep 2019 — Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-...

July 2019

To Users of PowerShot SX280 HS

15 Jul 2019 — To our customers using PowerShot SX280 HS. This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize ...

April 2019

Updated
EOS R Firmware Version 1.2.0

18 Apr 2019 — Thank you for using Canon products. The new firmware for EOS R (version 1.2.0) is now available on Canon website. Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images.- Now available when shooting ...

March 2019

Updated
To Users of the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM Interchangeable Lenses for Digital SLR Cameras

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

February 2019

Updated
Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug" Thank you for using Canon products. It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera. We take great pride in the quality ...

May 2018

Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera

30 May 2018 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers ...

To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras

08 May 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras Thank you for using Canon products. We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...

January 2018

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1) Thank you for using Canon products. Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

September 2017

Updated
EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras

05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...

June 2017

Connect Station CS100, Firmware Update Version 2.5.2

29 Jun 2017 — ​To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

Updated
EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1

02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1 Update: We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017. Firmware Version 1.1.2 incorporates the following fix: Corrects the ...

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — To Users of the PowerShot S100 Digital Camera Thank you for using Canon products. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...

Updated
Connect Station CS100, Firmware Update Version 2.5.1

30 Mar 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100" (Firmware Version 2.5.1) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

February 2017

Updated
To All EF 70-300 f/4-5.6 IS USM Telephoto Zoom Lens owners

15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens owners: Thank you for using Canon products. We recently informed you of a phenomenon in which some images captured by the EF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses"Notification about Lens Aberration Correction" Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 ...

November 2016

To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera

16 Nov 2016 — To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera Thank you for using Canon products. In rare cases, the AF function on some PowerShot IXUS 175 / ELPH 180 / IXUS 177 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this ...

Updated
About macOS Sierra (macOS 10.12) compatibility with Canon Cameras and Application

07 Nov 2016 — About macOS Sierra (macOS 10.12.1) compatibility with Canon Cameras and Application  When connected via USB, [Register lens aberration correction data][Web Service Settings] functions cannot be used.Please execute these functions via Wi-Fi connection.[Register lens aberration correction data] [Web ...

October 2016

Updated
About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility]

14 Oct 2016 — About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility] An update to this investigation is posted in details here. We are currently confirming the compatibility of [Camera Window], [EOS Utility] and [Map Utility] with macOS10.12 (Sierra), but operation checks have not ...

August 2016

EOS 5DS / EOS 5DS R, Firmware Update

25 Aug 2016 — To Owners of the EOS 5DS / EOS 5DS R Digital SLR Cameras Thank you for using Canon products. Regarding the EOS 5DS / EOS 5DS R digital SLR camera, we are planning to release Firmware Version 1.1.X for download from the Web in order to enhance the functions. ChangesChanges in the firmware: We are planning ...

EOS-1D X Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS-1D X Mark II Digital SLR Camera Thank you for using Canon products. We are pleased to announce that, in early September, 2016, we plan to release new Firmware which offers enhancements to the EOS-1D X Mark II digital SLR camera. Details ​We are planning to incorporate the following ...

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera ​Thank you for using Canon products Regarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions. Changes Changes in the firmware:We are planning to incorporate ...

July 2016

Updated
EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards

07 Jul 2016 — EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards Thank you for using Canon products. It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur. We would like ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter) Thank you for using Canon products. There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII) Thank you for using Canon products. We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

16 Feb 2016 — To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT Thank you for using Canon products. Phenomena Except as described below, the following will occur with ...

October 2015

To Users of Photo and Movie Storage Device "Connect Station CS100"

13 Oct 2015 — To Users of Photo and Movie Storage Device "Connect Station CS100" ( Firmware Update, Version 1.1.2 ) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see ...

September 2015

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0

16 Sep 2015 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0(Notice of the start of update services to Firmware Version 1.4.0) Thank you for using Canon products. Firmware Version 1.4.0 incorporates the following improvements and fixes: Fixes a phenomenon which occurs when the “Shutter button half-press” menu ...

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