Notices

May 2015

Service Notice: Canon EOS 750D & 760D

15 May 2015 — Service Notice: Canon EOS 750D & 760D Thank you for using Canon products. This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product ...

December 2014

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

22 Dec 2014 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Thank you for using Canon products. It has been confirmed that some IXUS 255HS compact digital cameras encounter a contact failure in the battery terminal. ...

To Users of Canon Speedlite and Macrolite Products and Accessories

18 Dec 2014 — To Users of Canon Speedlite and Macrolite Products and Accessories Notification Regarding Use of (AA/R6) Lithium Batteries Thank you for using Canon products. DetailsAA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed below ...

Updated
To Users of the PowerShot SX50 HS Compact Digital Camera

07 Dec 2014 — To Users of the PowerShot SX50 HS Compact Digital Camera Thank you for using Canon products. It has been confirmed that the rubber of the viewfinder of some units of the PowerShot SX50 HS compact digital camera may change color (turn white) after a short period of time. Customer support for this phenomenon ...

November 2014

To Users of Canon Speedlite 600EX / 600EX-RT "Caution When Using Color Filter Holder SCH-E1" (Workaround When Low Battery Icon Appears and Speedlite Does Not Start)

18 Nov 2014 — To Users of Canon Speedlite 600EX / 600EX-RT "Caution When Using Color Filter Holder SCH-E1"(Workaround When Low Battery Icon Appears and Speedlite Does Not Start) Thank you for using Canon products. Affected ProductSpeedlite 600EX / 600EX-RT PhenomenonWhen the flash is powered on with the bundled Color ...

June 2014

Updated
To Users of the EOS 5D Mark III Digital SLR Camera Measures for "Change in Displayed Exposure Value in Dark Environments"

24 Jun 2014 — To Users of the EOS 5D Mark III Digital SLR Camera Measures for "Change in Displayed Exposure Value in Dark Environments" Thank you for using Canon products. Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value ...

EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction)

10 Jun 2014 — EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction) Thank you for using Canon products. Firmware Version 1.3.5 incorporates the following fix: Fixes a phenomenon in which the line-level audio input function of some EOS-1D C cameras does not operate ...

March 2014

Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders

20 Mar 2014 — Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders Mar 20, 2014: Added a Genuine Security Label (Battery pack). Thank you for using Canon products. Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, ...

October 2013

To all Users of the EOS-1D X Digital SLR Camera

22 Oct 2013 — To all Users of the EOS-1D X Digital SLR Camera Thank you for using Canon products.We are planning to provide a new firmware update Version 2.X.X for the EOS-1D X which will provide many improved functions and functionality.The Web release of the firmware is scheduled for January 2014. Details of changesDetails ...

To All Users of the Canon Battery Pack LP-E6 and the Canon Battery Charger LC-E6

08 Oct 2013 — To Users of the EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da Thank you for using Canon products. Due to the specifications of Canon Battery Charger LC-E6, there are instances in which the charger's orange lamp will blink rapidly when charging of the Canon Battery Pack LP-...

July 2013

Canon PIXMA PRO-1 printer upgraded with New Functions

08 Jul 2013 — Canon PIXMA PRO-1 printer upgraded with New Functions Thank you for using Canon product. The following new functions have been added to the PIXMA PRO-1. - PRO Mode is now available - Less print margins when printing on fine art papers - Canvas Paper Mode is now available Please check the firmware version ...

June 2013

To users of the Canon EOS-1D X and EOS-1D C digital SLR cameras

18 Jun 2013 — To users of the Canon EOS-1D X and EOS-1D C digital SLR cameras Thank you for using Canon products. This notice is to proactively inform our customers of the details of the phenomena described below along with Canon´s support actions. Because we value the trust our customers have placed in us, we are ...

May 2013

To Users of the Canon EOS-1D C Digital SLR Camera

29 May 2013 — To Users of the Canon EOS-1D C Digital SLR Camera Canon is starting reception of cameras for updates to Firmware Version 1.2.0.Thank you for using Canon products. Affected ProductsCanon EOS-1D C Cinema EOS Camera FirmwareFirmware Version 1.2.0 incorporates the following improvements and fixes: Provides ...

April 2013

To Users of the Canon EOS 6D Digital SLR Camera

09 Apr 2013 — To Users of the Canon EOS 6D Digital SLR Camera Thank you for using Canon products.  The phenomenon described below has been confirmed in Canon EOS 6D Digital SLR Cameras. Canon takes pride in the quality and performance of its products, and we offer our most sincere apologies to customers using ...

February 2013

To Users of the Canon EOS 5D Mark III and EOS-1D X Digital SLR Camera

20 Feb 2013 — To Users of the Canon EOS 5D Mark III and EOS-1D X Digital SLR Camera: Thank you for using Canon products. Affected ProductsEOS 5D Mark III Digital SLR CameraEOS-1D X Digital SLR Camera DetailsDepending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III / EOS-1D X digital ...

December 2012

To Users of the Canon EOS 6D Digital SLR Camera

13 Dec 2012 — To Users of the Canon EOS 6D Digital SLR Camera Thank you for using Canon products. The procedure listed below addresses the phenomenon posted on December 6, 2012. Phenomenon: We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR cameras from being played back ...

To Users of the EOS-1D X Digital SLR Camera

03 Dec 2012 — To Users of the EOS-1D X Digital SLR Camera Thank you for using Canon products. It has been confirmed that auto-focusing may not function at f/8 aperture on some Canon EOS-1D X Digital SLR Cameras with firmware Ver. 1.1.1. We offer our most sincere apologies to customers using this product who have been ...

October 2012

To Users of the Wireless File Transmitter WFT-E7A

16 Oct 2012 — To Users of the Wireless File Transmitter WFT-E7A Thank you for using Canon products. It has been confirmed that the exterior rubber part on some Wireless File Transmitter WFT-E7A unit may change color (turn white) after a short period of time. Customer support for this phenomenon is described in the ...

August 2012

Updated
To Users of the EF40mm f/2.8 STM Interchangeable Lens for Canon Digital SLR Cameras

21 Aug 2012 — To Users of the EF40mm f/2.8 STM Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. It has been confirmed that the autofocusing function of the EF40mm f/2.8 STM lens, which was released in June 2012, may not operate correctly. The details of this phenomenon are described ...

Updated
To Users of the EOS 650D Digital SLR Camera (Rubber Grip Issue)

03 Aug 2012 — To Users of the EOS 650D Digital SLR Camera (Rubber Grip Issue) Thank you for using Canon products. It has been confirmed that the front rubber grips of some units of the Canon EOS 650D Digital SLR camera may change color (turn white) after a short period of time. Customer support for this phenomenon ...

To the Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Digital SLR Cameras

02 Aug 2012 — To the Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Digital SLR Camera Thank you for using Canon products. Canon has released a firmware update for EF300mm f/2.8L IS II USM, EF400mm F2.8L IS II USM, EF500mm ...

July 2012

To Users of the Canon EOS 7D Digital SLR Camera and Wireless File Transmitter WFT-E5

06 Jul 2012 — To Users of the Canon EOS 7D Digital SLR Camera and Wireless File Transmitter WFT-E5 Thank you for using Canon products. We are making preparations to release a new firmware in the beginning of August, 2012 for the Canon EOS 7D digital SLR camera to improve and add functions and for enabling the Wireless ...

To Users of the EOS 650D/ EOS REBEL T4i Digital SLR Camera (Embedded EXIF Information Issue)

04 Jul 2012 — To Users of the EOS 650D / EOS REBEL T4i Digital SLR Camera (Embedded EXIF Information Issue) Thank you for using Canon products. We have indentified a phenomenon in which the camera model name embedded in the EXIF data of captured images incorrectly shows "EOS Kiss X6i", which is the model name for ...

May 2012

Updated
To Users of the EOS 5D Mark III Digital SLR Camera, EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses

15 May 2012 — To Users of the EOS 5D Mark III Digital SLR Camera, EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses Thank you for using Canon products. It has been confirmed that when the EOS 5D Mark III Digital SLR Camera is used with the single focal telephoto lens, EF200mm f/2L IS USM, and some units of the ...

April 2012

To Customers Who Are Using the Digital Photo Professional (DPP ver.3.11.10) RAW Image Processing Software With the Canon EOS 5D Mark III Digital Camera

04 Apr 2012 — To Customers Who Are Using the Digital Photo Professional (DPP ver.3.11.10) RAW Image Processing Software With the Canon EOS 5D Mark III Digital Camera Thank you for using Canon products. We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images ...

March 2012

To Users of the EF300mm f/2.8L IS II USM Interchangeable Lens for Digital SLR Cameras

15 Mar 2012 — To Users of the EF300mm f/2.8L IS II USM Interchangeable Lens for Digital SLR Cameras Thank you for using Canon products. It has been confirmed that some EF300mm f/2.8L IS II USM lenses (released in August 2011), when used with the Extender EF 1.4x, Extender EF 1.4xII or Extender EF 1.4xIII, may exhibit ...

Updated
Discontinuing of Free Repair Services Concerning CCD Wire Bonding Issue for certain Models

07 Mar 2012 — ​Discontinuing of Free Repair Services Concerning CCD Wire Bonding Issue for certain Models Thank you for using Canon products. We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. ...

Eye-Fi Cards with EOS 450D / EOS 500D / EOS 600D / EOS 1000D / EOS 60D

06 Mar 2012 — Eye-Fi Cards with EOS 450D / EOS 500D / EOS 600D / EOS 1000D / EOS 60D Thank you for using Canon products. Following the repair of certain digital SLR cameras* 1 at our service centers, we noticed that when Eye-Fi cards* 2 are used or when the general SD card is removed from the ...

January 2012

To Users of the EF300mm f/2.8L IS II USM and EF400mm f/2.8L IS II USM Interchangeable Lenses for Digital SLR Cameras (the "Lenses")

18 Jan 2012 — To Users of the EF300mm f/2.8L IS II USM and EF400mm f/2.8L IS II USM Interchangeable Lenses for Digital SLR Cameras (the "Lenses") Thank you for using Canon products. In regards to the above mentioned products, we would like to notify customers that the lens hood may rotate when a certain amount of ...

April 2011

To Users of the EOS 7D Digital SLR Camera

26 Apr 2011 — To Users of the EOS 7D Digital SLR Camera Thank you for using Canon products. We noticed that there are some rare cases in the EOS 7D digital SLR camera where movie files cannot be opened when shooting movies repeatedly with specific CF cards. Also, when shooting still images repeatedly, there are also ...

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