08 Sep 2015 (Updated)

    Information about the timing for the end of free repairs has been added.

    About EOS 5D - Main mirror detachment, Information About Free Repairs

    Thank you for using Canon products.

    Please note that the free-of-charge repairs described below, which we notified you about on 3 February 2009, will end on 30 September 2015.

    We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. We would like to convey the details and our service policy concerning this phenomenon. We offer our apologies to customers who have been affected. Canon will always strive to provide the highest quality products to ensure our products are used with confidence.

    The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

    We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact your nearest Canon Service Centre to find out when the repair would start.

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